*** If the ELECTRONIC TRACKING for any TAP order (via USPS/UPS/FedEx tracking systems) indicates that an order has been DELIVERED to the address provided BY THE CUSTOMER in their order, it will then be the customer's responsibility to locate the delivered item.
*** If the delivered item is NOT PHYSICALLY at the location STATED BY THE ELECTRONIC TRACKING then the customer should contact the shipping carrier that delivered the item.
*** IF YOUR ORDER was STOLEN from your PROPERTY or DELIVERED TO ANOTHER ADDRESS by mistake we can file an INSURANCE CLAIM and request full reimbursement of your order from the insurance company (Shipsurance).
*** All lost/stolen/damaged package insurance claims are handled for TAP via Shipsurance and their policy requires a waiting period of 20 days for Domestic shipments and 40 days for International shipments before they will begin processing the claim; the waiting period applies to the DATE YOU RECEIVED EMAIL SHIPPING CONFIRMATION FROM TAP.
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Orders of TAP manufactured products are shipped via United States Postal Service (USPS)unless the customer selects United Parcel Service (UPS) or FedEx which we do offer as options at checkout.
*** ALL SHIPPING OPTIONS INCLUDE SOME LEVEL OF INSURANCE
*** ALL TAP MANUFACTURED PRODUCTS ARE SHIPPED FROM OUR FACILITY IN YORK, PENNSYLVANIA
ITEMS LOST or DELAYED IN TRANSIT
If any item that you've ordered has not arrived within 7 CALENDAR DAYS (14 CALENDAR days for INTERNATIONAL orders) from the DATE YOU RECEIVED EMAIL SHIPPING CONFIRMATION FROM TAP, then please contact us immediately; (Text or call) Mon - Fri / 8am - 4pm Eastern -- 717-814-9169
