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SHIPPING INFORMATION / WARRANTY / DEFECTIVE PRODUCT


SHIPPING INFORMATION

WE FULFILL MOST ORDERS WITHIN 1-2 BUSINESS DAYS


Orders of TAP manufactured products are shipped via United States Postal Service (USPS) unless the customer selects United Parcel Service (UPS) which we do offer as an option at checkout.

  • ALL SHIPPING OPTIONS INCLUDE SOME LEVEL OF INSURANCE
  • ALL TAP MANUFACTURED PRODUCTS ARE SHIPPED FROM OUR FACILITY IN YORK, PENNSYLVANIA

ITEMS LOST or DELAYED IN TRANSIT

If any item that you've ordered has not arrived within 14 CALENDAR DAYS (21 days for INTERNATIONAL orders) from the DATE YOU RECEIVED EMAIL SHIPPING CONFIRMATION FROM TAP, then please contact us immediately.

    We will evaluate each situation individually and offer corrective action options to you based on the specific details of your scenario.


        RETURNS OF DEFECTIVE PRODUCTS (TAP Manufactured Products)

        *** LIMITED LIFETIME WARRANTY *** EFFECTIVE only during which time TAP is Owned and Operated by company Founder Sam Shaffer

        MANY TAP MANUFACTURED products are offered with a LIMITED LIFETIME WARRANTY (dependent on product status - Discontinued, Current Production, etc)

        TO MEAN: TAP will REPAIR, REPLACE or REFUND if found to be defective - (REFUNDS ONLY OFFERED WITHIN 90 CALENDAR DAYS OF THE ORIGINAL PURCHASE DATE).

        All warranty claims must be initiated by the end user. The end user will responsible for return shipping charges and for contacting TAP to arrange for the return of mechanically defective products.  

        If you need to return a defective item TEXT or CALL:

        (717) 814-9169‬ Monday through Friday from 8am - 4pm Eastern Time.

        SEND YOUR PRODUCT RETURN ALONG with a NOTE INSIDE with your FIRST/LAST NAME and CELL PHONE # TO:


        Titanium Archery Products
        321 Imperial Drive
        York, PA 17403

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

        If you are shipping an item with a value of over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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