RETURNS / REFUNDS / PRODUCT WARRANTY / SHIPPING INFORMATION
PRODUCT RETURNS
NON-DEFECTIVE PRODUCTS THAT ARE RETURNED TO TAP FOR REFUND or EXCHANGE MAY BE SUBJECT TO A 15% RESTOCKING FEE (dependent in part on the physical condition of the returned product)
SALES OF CLEARANCE / BLEM ITEMS ARE FINAL AND NO RETURNS WILL BE ACCEPTED ON THESE ITEMS SHIPPING INFORMATION
WE FULFILL MOST ORDERS WITHIN 1-2 BUSINESS DAYS
Orders of TAP manufactured products are shipped via United States Postal Service (USPS)unless the customer selects United Parcel Service (UPS) which we do offer as an option at checkout.
ALL SHIPPING OPTIONS INCLUDE SOME LEVEL OF INSURANCE
ALL TAP MANUFACTURED PRODUCTS ARE SHIPPED FROM OUR FACILITY IN YORK, PENNSYLVANIA
ITEMS LOST or DELAYED IN TRANSIT
If any item that you've ordered has not arrived within 14 CALENDAR DAYS (21 days for INTERNATIONAL orders) from the DATE YOU RECEIVED EMAIL SHIPPING CONFIRMATION FROM TAP, then please contact us immediately.
We will evaluate each situation individually and offer corrective action options to you based on the specific details of your scenario.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item to us with a value of over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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RETURNS OF DEFECTIVE PRODUCTS (TAP Manufactured Products)
*** LIMITED LIFETIME WARRANTY ***
All TAP MANUFACTUREDproducts are offered with a LIMITED LIFETIME WARRANTY to mean that TAP will REPAIR, REPLACE or REFUND any product found to have a MECHANICAL DEFECTwhich it impairs its ability to FUNCTION AS DESIGNED - (REFUNDS ONLY OFFERED WITHIN 90 CALENDAR DAYS OF THE ORIGINAL PURCHASE DATE).
All warranty claims must be initiated by the end user. The end user will responsible for return shipping charges and for contacting TAP to arrange for the return of mechanically defective products.
If you need to return a defective item TEXT or CALL:
(717) 814-9169 Monday through Friday from 8am - 4pm Eastern Time.
SEND YOUR PRODUCT RETURN ALONG with a NOTE INSIDE with your FIRST/LAST NAME and CELL PHONE # TO:
Titanium Archery Products 321 Imperial Drive York, PA 17403
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item with a value of over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
